Privacy Policy

Who we are

Visit Saudi (visit-saudi.ae) is a private Saudi visa assistance service operated by Brightlink Management Consultancy LLC, based in Dubai, United Arab Emirates. This policy explains what personal information we collect when you use our website or our service, what we do with it, and the choices you have. We are a private company - we are not part of, or endorsed by, the Government of Saudi Arabia.

Information we collect

We collect the information needed to prepare and submit a Saudi visa application and to answer your enquiries:

• Application information - full name, date of birth, nationality, passport number and its issue and expiry dates, a scan or photo of your passport, a recent photograph, and any supporting documents you upload for your route
• Travel information - the visa you are applying for, travel dates, purpose of visit, and host or sponsor details where your route requires them
• Contact information - your email address and phone or WhatsApp number
• Enquiry information - the messages you send us through the website forms, the on-site assistant or WhatsApp
• Payment records - the amount paid and the payment method used. Card payments are processed by the payment provider; we do not store full card numbers
• Technical basics - our server keeps standard request logs, and the website stores your language and currency choices and your application reference in your own browser so the site works for you. We do not use advertising trackers

How we use your information

We use your information to check your eligibility, prepare and submit your application, arrange sponsor or invitation support where your route requires it, communicate with you about your case (including requests for further documents), show your application status on the tracking page, take payment and issue receipts, and meet our legal and accounting obligations. We never use your documents for marketing, and we never sell personal information.

Who we share it with

Only the parties who need it for your application:

• The Saudi visa authorities and official platforms your application is submitted through, and - for sponsored routes - your host or sponsor
• The medical insurer, where insurance forms part of the official fee for your visa
• Payment providers, so your payment can be processed
• Our hosting and email providers, who process data for us under confidentiality obligations

We do not share your information with anyone else unless the law requires it.

International transfers

Your application is submitted to the authorities in the Kingdom of Saudi Arabia, and our team operates from the United Arab Emirates, so your information is processed in both countries as part of delivering the service.

How long we keep it

We keep your application record while your case is active and for a reasonable period afterwards, for accounting and compliance purposes, after which it is deleted or anonymised. You can ask us to delete your information sooner where we are not required to keep it.

Security

Information travels to us over encrypted (HTTPS) connections, and access to application files is limited to the team members working on your case. No system connected to the internet can be perfectly secure, but we treat your passport and documents with the care they deserve - they are your identity, not our data.

Your rights

You may ask us what personal information we hold about you, and ask for it to be corrected or deleted, by emailing info@visit-saudi.ae. To protect your information we may first verify your identity, for example by matching your application reference and passport details.

Applications for children

Applications for minors are made by a parent or legal guardian, who provides the child's details for that application only.

Changes to this policy

If we change this policy we will publish the new version on this page with a fresh date. The version in force when you applied is the one that governs your application.

Contact us

Questions about this policy or your information: email info@visit-saudi.ae or message us on WhatsApp - both are answered by our Dubai team.