The plain-English version - the same terms our team works to.
Last updated: 6 November 2026
You cancel before our specialists start on your file.
Full refundOur document check has begun, but nothing has gone to the authority.
Service fee less work doneYour application - and the official fee - are with the Saudi authority.
Official fee non-refundableThis policy explains when money can be returned on a Saudi visa application handled by Visit Saudi (visit-saudi.ae, operated by Brightlink Management Consultancy LLC) and how to ask. It applies to every application made through us. The short version: what happens to your money depends on the stage your application has reached, because part of your total leaves us and is paid to the authority.
If you cancel before our specialists have started work on your file, everything you have paid is refunded in full.
If our document check has begun but your application has not been submitted to the authority, our service fee is refunded less the work already done - and we show you the breakdown. Any official fee collected but not yet passed on is refunded in full.
Once an application has been submitted to the authority, the official fee - and any insurance already issued - is not refundable. That is the authority's rule, not ours, and it applies whether the visa is approved or refused. Our service fee is earned at submission and is not refundable from that point.
A refusal by the authority does not by itself create a refund - the fees above stand, because the work was done and the official fee was spent on the decision. If an authority ever returns an official amount to us for your case, we will pass it back to you, less any charges actually incurred.
If a refusal is caused by an error of ours - details entered wrongly by our team, a document mishandled by us - we will re-apply at no service cost to you, or, if a re-application is not possible, refund our service fee.
Processing delays - additional checks, document requests, holidays, closures or authority system issues - are not a ground for a refund. The times we quote are estimates; the decision and its timing belong to the authority.
If a case cannot proceed because documents we requested are not provided, your refund is worked out by stage, exactly as set out above.
If you also apply through another provider, sponsor or platform and that affects the outcome of your application with us, any refund is assessed by the stage reached, as above.
Email info@visit-saudi.ae or message us on WhatsApp with your application reference (it starts with VSA-) and the applicant's name. We will confirm we have your request and tell you the outcome of the review; we aim to decide within a few working days of a complete request.
Approved refunds are made to the original payment method and initiated promptly once approved; how long the money then takes to reach your account depends on your bank or payment provider and is outside our control. Where a refund has been agreed for your case, its status, amount and date are shown on your tracking page.
Please speak to us before raising a chargeback or payment dispute - most cases can be resolved directly, and a chargeback does not by itself change refund eligibility. In a dispute we may share the application and transaction records with the payment provider.
We may update this policy from time to time; the version in force when you applied governs your application.
Reach our team and we will walk you through anything on this page.
Eligibility checked first, every document reviewed by a specialist, and your total confirmed in writing before you pay anything.
A specialist checks your route free and replies on WhatsApp - no payment to start.